In the beginning, when you’re running the show all alone, building your business is a lot like wearing a million different hats when you’ve never really considered yourself much of a hat person. You’re the boss, the content creator, the customer service provider, the designer, the accountant… You get the idea. It’s an awful lot to expect one person (ahem – you) to be responsible for.
Instead of focusing on what you’re great at (the reason you started your business to begin with), you’re stuck in an endless sea of answering emails, invoicing, working on client projects, and diligently avoiding spoilers for that new Netflix series that, at this rate, you’ll probably never get around to watching.
Your friends and family have told you on more than one occasion that you need to take a break. But you’re like, “What is this elusive ‘break’ you’re referring to? Those don’t exist in my house.”
Finally, you decide it’s time to reach out and grab a lifeline, so you hire your first team member (or your first few freelancers) to help you out.
Not quite yet…
Like anything else in business, onboarding and delegating to new team members takes strategy and finesse. Otherwise, you’ll find yourself scrambling with thoughts like these…
- HOLY CRAP, how does having extra help result in being busier than ever?!
- So-and-so is so talented, but I’m just not utilizing him/her enough.
- Delegating is hard! It’d be quicker if I just do it myself…
- UGH. Why does it take so long to train someone? There’s no way I can hire more!
- How do I help them better understand my brand so I can cut down on editing time?!
The answer to all of these problems and more is your Brand Book. It’s your brand standards, but soooo much more than your visuals.
It’s the key to seamlessly hiring additional team members that actually *get* your brand. They understand your values, your personality, and what makes you and your brand unique.
It’s basically the best possible onboarding tool you could hope to have, addressing all areas of your brand.
Check it out…
BEFORE WE JUMP IN, ARE YOU AN ADVANCED ENTREPRENEUR?
What big, audacious goal are you setting your sights on next?
- Are you going to write a book?
- Plan a conference for 100’s of clients?
- Or are you going to place your focus on getting more publicity and attention on your business?
- Or do you have a new money goal? ...You may be consistently making $20K+ a month but are you looking to triple that number?
Congratulations on taking action!
But is your brand is ready?
- Does your brand truly match your values and personality
- Does it portray your strengths and set you apart from the competition?
Don’t underestimate the power of a solid, consistent brand! Sign up for our new Advanced Insights List solely dedicated to the entrepreneur that has built their steady, successful brand, but needs to ensure focus and clarity as they scale. You’ll gain access to advanced inspirations, tips, and articles relevant to where you are in your entrepreneurial journey.
Ok, back to the Brand Book!
Regardless of the role you’re hiring for, every single team member needs to understand your brand culture and overall identity. After all, they’re another face of your company, even if they’re in the background (or the backend of your website).
To make your life (and work) easier, you need people who sound and create like you WITHOUT you running behind them, editing everything after the fact. They need to know who you are and who you are NOT, and have a rock-solid idea of what it is that you want to gain from their work.
- Do you want a hands-on experience?
- Do you want your clients to find answers for themselves BEFORE reaching out to you?
- Do you want to show up flawless to your audience, or do you believe in putting your imperfections on display to learn from them?
There are SO many different aspects of your brand identity that your employees need to understand. Your Brand Book will hold their hand through the getting-to-know-you stage so that you don’t have to.
Your Brand Book’s got you covered.
What You’re NOT
Your Unique Strengths
(Pin for later!)
Not a copywriter yourself? Welp, then this is one of the most valuable areas to hire a pro. Think about it: copy affects nearly every aspect of your business – your website and branding, your emails, your social presence and ads. From a marketing standpoint, this is generally where the sale comes from, so it’s important to make a great pitch!
Finding the right copywriter for your business isn’t the easiest task in the world; I won’t lie. You need to find someone who really understands your brand and voice, and who can create killer content without requiring too many edits. But trust me, when you find the right writer(s), you’ll be able to consistently put out content that really resonates with your audience, and it’s SO worth it.
Again, the Brand Book’s got your back.
Tone of Voice
What to Avoid
Words to Use
It may seem like a given, but there’s a lot more to design than meets the eye (ha!). Design gives life to the vibe of your brand, it complements your personality, and like the Big Lebowski’s rug, it just really ties the room together, man.
That being said, there are a whole lot of pretty objects out there that aren’t “on brand” for you. If you aren’t a professional designer, it can be easy to get sucked into what’s trending instead of sticking to your guns about what represents YOU and your brand.
A professional designer will help you keep consistency in your branding with decisions like:
- Specific hex codes for your brand colors and where they should be used.
- The style and composition of your images.
- Coloring and saturation levels.
- …and a bunch of other tiny details that all come together to give your brand that beautiful wow-factor.
Luckily, your Brand Book makes it easy for designers to understand your look, covering:
Colors, Fonts, and Patterns
Image Dos and Don’ts
Wouldn’t it be nice to have less emails to respond to? Wait. Understatement of the year. Let me try that again…
Wouldn’t it be LIFE-CHANGINGLY GLORIOUS to have less emails to respond to? Ahhhh, it feels like I’m on vacation, just thinking about it.
Passing the client correspondence torch is a big deal and shouldn’t be taken lightly. Whoever is in charge of fielding emails and calls is representing your brand and, oftentimes, closing the sale. You need to have a lot of trust in this person, and they need to know what they’re talking about so they can handle ALL THE THINGS on time and on-brand.
Here are some things to consider when hiring for this oh-so-important role:
- What brand standards do you have set?
- Is there a certain period of time that they should be responding to calls/emails in?
- What information do they need to gather from leads and clients?
- When can clients set up a call with you personally?
- Is there an online community in place where they should be accepting and answering questions?
Your Brand Book explains some of your biggest selling points and customer-care habits.
How You’re Different
Point of View
Tone of Voice
Essentially, the Brand Book exists to make everyone’s lives easier – yours and your brand spankin’ new employees’. With a single document, you eliminate uncertainty around your branding, simplify decision-making, and SIGNIFICANTLY cut down on time spent training and editing. Who knew it was so easy to get everyone on the same page?
Ready to create YOUR Brand Book?
I’ll guide you to total brand clarity!
Brand Evolution, my improved one-on-one program, is designed to help you completely transform your brand to ensure you put your best brand forward for growth. In just 12 weeks’ time, we’ll work together to create a crystal-clear brand strategy. You’ll emerge with a comprehensive brand book to guide all future decisions on your brand…whether you’re deciding what niche to dominate next or you’re off-loading tasks to a brand new team. You will move forward with confidence that every decision is on brand. You will be *ready* to focus on your next big, “audacious* goal.
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